THE MOST COMMON QUESTIONS
​
When should I expect my order to be shipped?
Please see Shipping & Returns.
​
What is the delivery cost?
Please see Shipping & Returns.
​
Do you accept exchanges and returns?
Please see Shipping & Returns.
​
Do you accept repairs?
Complimentary repairs will be honoured within 30 days of receiving your order. The customer is responsible for all shipping costs. ​
All repair requests after 30 days will be assessed on a case-by-case basis and may be subject to a fee as well as a shipping fee. Please contact us using the Contact Form to arrange a repair.
​
Do you take custom orders?
Absolutely! I am always delighted to craft custom orders. To initiate a custom order just contact us so we can discuss your dream item and provide an estimate.
​
Do you gift wrap orders?
All our items will come beautifully presented and gift-wrapped, ready for a gift or even to send directly to the gift recipient. This will include a beautiful jewellery box and a free polishing cloth and a jewellery care guide - all inside a gorgeous suede pouch.
Receipts are emailed to the buyer, so no price tag or physical receipt will come inside the packaging, ready for gift giving.
You can also add a personalised message on checkout if you wish to do so.
​
Unsure which size to order?
Not a problem! Check out our sizing guides to help you.
​
Ordered the wrong size?
Simply reach out to us through the Contact Form within 30 days of receiving your order and we will take care of reworking your piece. The customer is responsible for shipping costs and any additional material that may be requested (for example, to extend a necklace).
How to best look after my jewellery?
For info on how to look after your items please check our Care guide.
What materials do you use? Are they genuine pearls and gems?
We only use genuine semi-precious and precious gemstones, handpicked freshwater pearls and the best quality 14k gold filled and sterling silver.
All our metals are sourced in the United Kingdom from reputable jewellery suppliers.
​
What is 14k gold filled?
​
​
​
​
​
​
​
​
​
​
​
​
Gold Filled contains 5% of solid gold and is made through a pressure and heat bonding process.
This means that a thick layer of solid gold is bonded onto the base layer, usually sterling silver or high quality jeweller's brass, to form a thick and durable layer of solid gold.
Gold plated and Gold Vermeil have a gold content of usually less than 1%, which means that this layer will quickly chip, fade, flake or rub off, leaving the underlying base metal (often brass or silver in the case of gold vermeil) exposed.
This means our gold items contain 100 times more gold than gold plated!
Gold filled is much more valuable than any gold-plated, gold finish or gold coating product. It does not flake off, is hypoallergenic and sensitive-skin friendly.
If you need further assistance or have any further questions do not hesitate to contact us.
