FAQs

All our orders ship with an Express & Tracked service. We generally request a signature upon delivery, so please ensure someone is available to receive the package.
For more detailed information, please visit our Shipping & Returns Page.

Shipping times depend on your location and your chosen items (if made to order or ready to ship at time of ordering).
Once shipped, most orders to Portugal arrive within 1-2 days, to the EU within 1-3 days and to USA/Canada and Asia within 2-5 days.
For the rest of the world, we expect orders to arrive within 3-10 working days.

Yes, we ship to many international destinations! Shipping times and fees vary by country. Please check our shipping policy or enter your address at checkout for more details.

All prices include VAT and any applicable duties for orders shipped to Portugal, the EU, and the UK. You will not have to pay anything else.

For orders outside these regions, VAT is removed from the item price. Customs duties or taxes may apply depending on your country — these are charged upon arrival and remain the responsibility of the recipient.

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package in real time on our website or the carrier’s website.

If your package is delayed, please check the tracking information for updates. If you have any concerns or it hasn't arrived within the estimated timeframe, contact us at info@mamiecoco.com or through our contact page, and we will assist you in resolving the issue.

We accept returns within 14 days of purchase, provided the item is unused, in its original packaging, and accompanied by a receipt or proof of purchase.

Customised products, including those who have been resized at your request (such as solid gold rings), cannot be returned.

To initiate a return, please contact us by email at info@mamiecoco.com or through our Contact Page. We will then guide you through the process.

Return shipping costs may vary depending on the reason for the return. If the return is due to a defect or our error, we will cover the shipping costs. Otherwise, the customer is responsible for return shipping fees.

Once we receive and inspect your returned item, refunds are typically processed within 5 business days. Refunds will be issued to the original payment method. Please allow additional time for the transaction to reflect in your account.

Yes. If you’d like to exchange an item for a different size, color, or product, please contact us. Exchanges are subject to product availability.

You can place an order directly on our website by adding items to your cart and proceeding to checkout. Follow the prompts to enter your shipping and payment details, then confirm your order.

We process orders quickly, but if you need to make changes or cancel your order, please contact us as soon as possible. Once an order is made or has shipped, modifications may not be possible.

After placing your order, you’ll receive a confirmation email with a tracking link. You can also log into your account on our website to check the status of your order.

If you receive an incorrect or damaged item, please contact us immediately. We will arrange for a replacement or refund and cover any return shipping costs if necessary.

Yes — all orders are carefully presented in our signature packaging.

For something even more special, we offer an additional gift wrapping option, including each box individually wrapped with a beautiful ribbon and a floral postcard with envelope, with the option to add a personalised message.

Simply select gift wrap at checkout.

Each order is carefully prepared in our signature packaging. Pieces are presented in a jewellery box, designed to protect and hold them over time. We also provide a polishing cloth and a jewellery care guide.

Gift wrapping is available as an additional option, including ribbon and a handwritten postcard with envelope.

Yes, we can send directly to the recipient. Ensure their delivery details are correct, mark your order as a gift on checkout, and add optional gift wrapping and a message at checkout.